Warranty & Returns
We stand behind our products. Castle Iron Cookware is top quality and should last many lifetimes. If your cookware is defective or fails during proper use, we'll repair or replace it at no cost to you. There is no expiration on this warranty. Your cookware is covered as long as it is used according to our instructions and isn't modified in any way.
Warranty coverage is for manufacturer defects only and does not include damage due to improper use or user error. Issues such as seasoning loss and rust are repairable and therefore not eligible for warranty replacement.
If you believe your cookware is defective and eligible for warranty replacement, please contact us and we will send you a return shipping label. Upon receiving your return shipment, if we find the cookware failed due to manufacturer defect, we will ship a replacement at no charge.
This warranty applies to cookware products only and does not include apparel and accessories.
Canada & United States Returns
If you are unhappy with your order for any reason, we accept returns within 45 days of the order delivery date, even if the product has been used. Just send us an email at firstname.lastname@example.org to start your return. Upon receiving your return shipment, we will issue a full refund minus all shipping costs, as long as the product is not damaged or modified in any way.
After receiving return authorization, securely pack your order and ship to Stargazer with your preferred carrier. We recommend using a shipping service with tracking and insurance as we are not responsible for lost or damaged shipments.